Refund and Cancellation Policy

What Gateflow provides

This Refund and Cancellation Policy applies to purchases made from CoinForge Capital Ltd., trading as Gateflow (“Gateflow”, “we”, “us” or “our”). Gateflow's registered address is To be confirmed before public launch, its support email is contact@coinforgecapital.net, and its company registration number is 207122521.

By purchasing a Gateflow pass, subscription or other paid service, you agree to this Policy together with our Legal Notice and Acceptable Use Policy and Privacy Policy.

Gateflow provides access to digital platform features, which may include skipping waiting periods on protected Gateflow links; removing advertisements or access tasks; receiving immediate redirection through eligible Gateflow links; using Premium access across the Gateflow network; accessing account, device, billing and security features; and using additional Premium services made available from time to time.

Gateflow does not sell, supply, host, own or guarantee the content, file, product or service available at the external destination of a protected link. A Gateflow subscription is payment for access to Gateflow's platform features. It is not payment for the external file, website, creator content or destination linked by a publisher.

Subscription cancellation

A registered buyer can stop renewal through Account → Plan & billing. A guest buyer can use Manage subscription with the receipt email; Gateflow does not treat the purchase IP as cancellation authority. The secure Stripe portal is preferred, and a short-lived one-time email link is available as a fallback.

Monthly and annual plans are cancelled at the end of the current paid billing period by default. Premium access remains available until that period ends and no later renewal is taken. Cancellation does not automatically generate a refund for the current billing period and does not change the eligibility rules elsewhere in this Policy. Gateflow treats Stripe's signed subscription update as the authoritative cancellation state.

Deleting a Gateflow account does not automatically cancel an active subscription unless cancellation is confirmed separately. If a management control is unavailable, use billing support.

When a refund may be available

3.1 Duplicate or incorrect charge

We will refund a confirmed duplicate charge, incorrect amount or billing error caused by Gateflow or its payment provider. Contact billing support within 30 days of the charge and provide your account email, payment date, amount charged, transaction or invoice reference, and a brief explanation.

3.2 First subscription purchase

As a voluntary goodwill policy, a first-time monthly or annual subscription may be refunded when all of the following conditions are met:

• The request is submitted within seven calendar days of the initial purchase.
• The account has used no more than three Premium link redirects.
• The account has not previously received a goodwill refund.
• There is no evidence of fraud, account sharing or abuse.
• The purchase was made directly through Gateflow.

This voluntary refund does not replace or restrict any mandatory consumer rights.

3.3 Accidental renewal

We may refund an accidental renewal when a monthly renewal refund is requested within 72 hours of renewal, or an annual renewal refund is requested within seven calendar days of renewal; Premium has not been materially used after renewal; and the account has not repeatedly requested renewal refunds.

Where Premium has been used after renewal, we may refuse the refund or deduct a reasonable amount corresponding to the service already used, where permitted by law.

3.4 Material technical failure

A refund, service extension or account credit may be offered if Gateflow Premium was materially unavailable due to a technical failure attributable to Gateflow; the failure prevented the user from receiving the Premium functionality purchased; the user contacted us within seven days; and we could not restore or provide the affected service within a reasonable period.

Depending on the nature and duration of the issue, the remedy may be a subscription extension, account credit, proportional refund or full refund. Temporary maintenance, short interruptions or problems caused by third-party destinations do not automatically qualify.

3.5 Unauthorized payment

If you believe a payment was made without your authorization, contact us immediately. We may request information needed to investigate the transaction and secure the affected account, and may temporarily suspend access during the investigation. Confirmed unauthorized charges will be handled under applicable law and the relevant payment-provider rules.

Short-duration passes

The Gateflow weekly pass and 48-hour pass are one-time purchases. They do not renew, end automatically and therefore do not require subscription cancellation. Because these products provide immediate digital access for a short period, they are generally non-refundable once Premium access has been activated, a Premium redirect has been used, the pass has expired, or the purchased service has been fully provided.

Refunds remain available where required by applicable law or where there was a duplicate charge, confirmed technical failure or unauthorized payment.

Statutory cancellation and withdrawal rights

Nothing in this Policy limits any cancellation, withdrawal, refund or consumer-protection right that cannot legally be excluded. Where applicable, consumers may have a statutory cooling-off period after entering into an online service contract.

By requesting immediate Premium access, you may be asking Gateflow to begin providing the service before the statutory withdrawal period has ended. Where permitted by applicable law, you may be required to pay a proportionate amount for Premium services already provided before withdrawal. A short-duration service may become non-refundable once fully performed, provided the legally required consent and acknowledgement were obtained. Access may be disabled after a valid withdrawal or refund. Any mandatory local consumer right takes priority over a conflicting provision of this Policy.

Circumstances that normally do not qualify for a refund

Except where required by law, refunds will normally not be issued because:

• You changed your mind after materially using Premium, forgot to cancel before renewal, no longer need the subscription, or did not use it during the billing period.
• You purchased Premium for a particular external link and later did not want the external content, or that destination was changed, removed, restricted, deleted or made unavailable by its publisher or hosting provider.
• External content did not meet your expectations, or its destination required an additional account, payment, permission or regional access.
• A publisher paused or deleted a protected link, or Gateflow removed or restricted it for safety, policy, legal or moderation reasons.
• Your browser, device, network, VPN, proxy, ad blocker or security software prevented normal operation.
• You attempted to share, resell or misuse a Premium account, or your account was suspended for violating the Legal Notice and Acceptable Use Policy.
• A discount, promotion or lower price became available after purchase, or you purchased through an unrelated third party.
• You did not use the available Account → Plan & billing or guest management control before renewal.

Gateflow Premium only provides access to Gateflow platform functionality. We do not guarantee the legality, quality, accuracy, safety, availability or continued existence of third-party destinations.

External links and publisher content

Publishers independently select and control the destinations associated with their protected links. Gateflow may check, restrict or remove a destination, but does not guarantee that it will remain online or unchanged, be compatible with your device, continue to receive publisher support, suit your intended purpose, or be available in your country.

A problem solely affecting an external destination does not normally mean that Gateflow Premium was defective. However, where a user purchased Premium and could not use any Gateflow Premium functionality because of a Gateflow system failure, Section 3.4 may apply.

Cryptocurrency payments

Where Gateflow accepts cryptocurrency payments, approved refunds will normally be sent to the verified wallet or payment source associated with the original transaction. Gateflow may issue the refund in the same digital asset or an equivalent supported settlement asset. Blockchain network, gas and third-party processing fees may be deducted where permitted by law.

Gateflow does not compensate for changes in a digital asset's market value after payment. Refunds will be calculated using the original payment amount or original fiat-denominated transaction value, depending on the checkout terms shown at purchase. Gateflow will not send a refund to an unrelated third-party wallet without additional verification. Transactions sent through an unsupported asset, network or address may not be recoverable. Mandatory legal requirements override any inconsistent term above.

Refund method

Approved refunds will normally be returned using the original payment method. Where that is not technically possible, Gateflow may offer another reasonable method after verifying the account holder.

Refunds cannot normally be sent to another person, split across multiple payment methods, converted into publisher earnings, transferred to another Gateflow account, or issued to an unverified wallet or bank account.

Processing times

After receiving all necessary information, we normally review refund requests within five business days. Approved card or fiat refunds may require another five to ten business days to appear. Cryptocurrency refunds may require additional time for security review and blockchain settlement. Payment providers and financial institutions may require longer processing times outside Gateflow's control.

We will notify you when a refund has been approved or rejected.

Account access after refund

When a full refund is issued, Premium access may be terminated immediately, active sessions may be revoked, unused benefits may be removed, and promotional credits associated with the purchase may be cancelled.

When a partial refund is issued, Gateflow may adjust the remaining subscription period or benefits accordingly.

Refund abuse

Gateflow may reject voluntary refund requests where there is evidence of repeated purchases followed by refund requests; use of multiple accounts to obtain repeated refunds; account sharing; automated access; fraudulent payment activity; use of Premium followed by a false claim that access was never provided; attempts to access multiple protected destinations before requesting a refund; chargeback abuse; or violation of the Legal Notice and Acceptable Use Policy.

This section does not limit mandatory consumer rights or legitimate unauthorized-payment claims.

Chargebacks and payment disputes

Before initiating a chargeback, we encourage you to contact billing support or contact@coinforgecapital.net so we can investigate and try to resolve the issue.

Starting a chargeback may result in temporary suspension of the affected Gateflow account, restriction of associated payment methods, preservation of access and security logs, and suspension of publisher or referral earnings connected to the disputed payment. We will not penalize a user merely for exercising a legitimate legal or contractual right to dispute an unauthorized or incorrect charge.

Effect on publisher earnings

Where a subscription payment is refunded, reversed, charged back or identified as fraudulent, earnings attributed to that payment may be reversed; estimated or pending publisher earnings may be cancelled; confirmed but unpaid earnings may be adjusted; a negative publisher balance may be offset against future earnings; and related commercial or affiliate commissions may also be reversed.

Gateflow will display the reason and amount of the adjustment in the relevant publisher ledger. Publisher payouts are governed separately by applicable publisher terms and the Legal Notice.

Promotional credits

Promotional credits, complimentary subscriptions and non-cash rewards are not redeemable for cash or refundable; may expire; may be removed when a related payment is refunded; and may be subject to separate campaign conditions.

How to request a refund

Where Account → Plan & billing offers a provider-management or refund control, you may use it. Otherwise, submit a request through billing support or email contact@coinforgecapital.net.

For a real payment, include your Gateflow account email, payment date, payment amount, invoice or transaction reference, plan purchased, reason for the request, and any relevant screenshots or error details. Do not send full card details, passwords, seed phrases or private keys.

Changes to this Policy

Gateflow may update this Policy to reflect changes to products, payment methods, consumer laws, subscription plans or platform operations. Material changes will apply prospectively and will not reduce refund rights that already arose under the version applicable at the time of purchase.

Contact

Questions about refunds, billing or cancellation may be submitted through billing support or sent to contact@coinforgecapital.net.